Nigel Lombard is the CEO and founder of Peppercorn AI, an insurtech startup that uses conversational artificial intelligence to guide customers through the purchase process.
Cardiff, Wales-based Peppercorn AI has created a platform for customers to select and buy motor insurance by interacting with a chatbot that uses natural language processing to answer customer queries.
Lombard founded Peppercorn in 2020 and it has gone on to secure £1.8m in seed funding. He previously founded two other insurtech companies: Hedgehog and Drivology.
In this week’s Founder in Five Q&A, Lombard reveals a common mistake founders make, why you should avoid motivating your team too much, and why generative AI “won’t live up to everyone’s expectations”.
1. Which company’s growth story are you most impressed with?
Nigel Lombard: Apple, Amazon and Uber stand out to me for the same reason. All three have successfully delivered category-redefining customer experiences....