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Tech disruptor eyes £3bn veterinary sector

Tech startup PawSquad has launched the UK’s first national vet video consultation service as it looks to shake up “unsophisticated & analogue” £3bn veterinary sector.

In much the same way the medical profession has enthusiastically embraced telemedicine, PawSquad claims its arrival will alter the way pet owners buy a range of veterinary and care services.

For the first time they’ll be able to benefit from instant face-to-face video advice and guidance from an experienced veterinary surgeon – at a time and place of their choice – at industry-leading prices.

Diwaker Singh, PawSquad chairman and cofounder, said: “To date the digital revolution has by-passed it and it remains analogue and unsophisticated in nature. While the world has gone digital and mobile, it’s lagged behind – making it ripe for technology disruption.”

By leveraging the benefits of a distributed workforce – made possible by its online service – PawSquad says both consumers and vets will benefit with consumers enjoying instant access to professional advice at industry-leading prices and vets being able to fit work around their other commitments and/or supplement their existing income by taking on locum work.

The ability to drive down costs allows PawSquad to charge £15 for a 15-minute consultation – by comparison a 10-minute appointment at a ‘bricks and mortar’ practice costs between £35 and £40.

Singh  said: “PawSquad offers pet owners on demand access to affordable professional advice and guidance without the hassle of travelling to a bricks and mortar vet centre.

“It’s a better fit with our hectic lifestyle – and cheaper on the wallet.

“It’s important to understand we’re not removing the need for veterinary practices – we’re a supplementary service. Our vets offer triage and guidance on a range of non-critical areas – but they don’t diagnose. If a pet requires emergency care, it needs to get to a bricks and mortar veterinary clinic for a physical examination.”

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