London-based Embargo is a loyalty platform and CRM system for hospitality businesses such as restaurants, bars, and coffee shops that recognise and reward customers using its pioneering technology. Now, the company just picked up $1.1 million (nearly £830K) in a funding round.
Investors galore
Embargo received cross-sector financial support, with individuals and companies from the hospitality, real estate and sport sectors. Notable individuals who invested in the business include renowned angel investor and founder of DesignMyNight, Nick Telson; founder of ASDA-backed Lean Kitchen Networks, Faraz Nagree; serial restaurateur Loui Blake; and the Founders of HEX Digital.
Currently, Embargo actively operates in the UK and Poland and has its presence in countries such as Qatar, Saudi Arabia, Portugal and Serbia. It plans to scale up international operations over the coming months.
Commenting on his investment in Embargo, Nagree said: “I loved the unique concept, the team, the user traction and how users are responding through high engagement. Loyalty is about perfect execution and building a solution the customers love. Embargo is the one who got it right. We looked around on the market and couldn’t find a better, simpler loyalty solution therefore investing in the business was an easy decision”.
Tsewang Wangkang co-founder and CEO of Embargo, said: “The success of our latest funding round, teamed with the strength of cross-sector support we received, marks another exciting milestone for the business. Indeed, we now have the resources to confidently scale up operations, across the UK and beyond. As hospitality begins to recover from the pandemic, there is a bourgeoning demand for digital solutions to help coffee shops and restaurants to identify and reward loyal customers. Actively managing the customer means actively managing the business. Consequently, Embargo has seen a spike in clients, including many brilliant brands.”
Loyalty app to customers
Founded in 2017 by Tsewang Wangkang and Frederick Szydlowski, Embargo offers a loyalty app to consumers where they can collect loyalty stamps in their favourite restaurants, coffee shops and bars. It provides a contactless and paperless customer journey, making it easy to get rewarded for frequent visits and purchases. However, the centrepiece of Embargo is its plug & play CRM system, which provides hospitality businesses with valuable insight into their customers. Hospitality businesses can quantify their loyal customer base, communicate with them and react if regulars stop coming.