Gajen Kandiah, executive vice president for business process services at Cognizant, discusses how intelligent machines will eventually work alongside humans.
Like a science fiction movie, automation sparks thoughts of humanoid robots that replace people, or can at least do things better – or sometimes worse — than we can.
Seemingly every day, there is a news story about automation’s impact on categories of jobs. Let’s face it, automation will probably make some jobs redundant, but it will also create others.
Despite all the fear mongering around the issue, the rise of so-called robotic process automation services in the workplace is actually liberating people from unproductive work and creating whole new industries and opportunities.
The reason is the future of knowledge work depends upon smart robots empowering smart people. This will free them from the humdrum of rote and repetitive tasks to create greater business value than was ever possible before. As a result, we are entering a new era of human-machine interface for repetitive and rote processes, in which software tools have emerged as “the robots” for knowledge work....